Privacy Policy for Watan Experience & Tours LLC
Watan Experience & Tours LLC, located at 28 Al Muwaiji Street, 3rd Floor Suite 305, Al Ain, Abu Dhabi, 17683, United Arab Emirates, is committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, process, and disclose your information when you access or use our online platform and services, including guided cultural tours, educational programs, and other visitor services.
By using our services, you agree to the collection and use of information in accordance with this policy. We adhere to the principles of the General Data Protection Regulation (GDPR) and other relevant data protection laws to ensure your personal data is handled responsibly.
1. Information We Collect
- Information You Provide Directly to Us:
- Personal Identifiable Information (PII): This may include your name, email address, phone number, passport details (for certain tours or bookings requiring identification), and payment information (credit card details, billing address). This information is collected when you book a tour, register for a program, make an inquiry, or communicate with us directly.
- Any other information you choose to provide, such as dietary requirements, accessibility needs, or preferences related to our services.
- Information We Collect Automatically:
- Log Data: When you access our online platform, our servers automatically record information, including your IP address, browser type, operating system, referring URLs, device information, and pages viewed.
- Usage Data: We collect information about your interactions with our site, such as booking history, tours viewed, and duration of visits, to understand user behavior and improve our services.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. These are used to enhance your experience, remember your preferences, and for analytics purposes.
- Information from Third Parties: We may receive information about you from third-party services, such as booking platforms or payment processors, to facilitate your bookings and transactions.
2. How We Use Your Information
We use the collected information for various purposes, primarily to provide, maintain, and improve our services:
- To Provide and Manage Services: To process your bookings for guided cultural tours, "Palace in Motion" multimedia shows, educational programs, virtual tours, and corporate events. This includes confirming your reservations, coordinating hotel and transport, and managing on-site logistics.
- Communication: To communicate with you regarding your bookings, inquiries, updates to our services, and to provide customer support.
- Personalization: To personalize your experience on our site, offering tailored itineraries and visitor information services, and improving the accessibility and inclusive-visitor services.
- Analytics and Improvement: To understand how our services are used, conduct research and analysis, and develop new features and offerings (e.g., enhancing our AR/VR-ready 360° viewer or native-like offline caching for itineraries).
- Security and Fraud Prevention: To detect and prevent fraud, unauthorized access, and other illegal activities, and to ensure the security of our online platform.
- Legal Compliance: To comply with applicable laws and regulations, and to respond to legal requests and proceedings.
3. Sharing Your Information
We do not sell your personal data. We may share your information with third parties only in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, hotel and transport partners, IT services, and analytics providers. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Tour Partners: For specific tours and experiences, we may share necessary information with our partners at Qasr Al Watan or other heritage sites to facilitate your entry and participation.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Your Data Protection Rights
In accordance with GDPR and other applicable laws, you have specific rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. Please contact us at our physical address if you wish to exercise any of these rights.
5. Data Security
We are committed to protecting your personal data. We implement a variety of security measures, including technical and organizational safeguards, to maintain the safety of your information. These include secure servers, encryption, firewalls, and regular security audits. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
7. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: Watan Experience & Tours LLC, 28 Al Muwaiji Street, 3rd Floor Suite 305, Al Ain, Abu Dhabi, 17683, United Arab Emirates